Samsung FAQ Trade-In: Everything You Need to Know

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Are you planning to upgrade your Samsung device but don’t want to spend a fortune? Trade-in programs can be a great way to save money while getting a new device. Samsung, being one of the biggest tech giants in the world, offers an extensive trade-in program that allows you to exchange your old device for a discount on a new one. However, if you’re new to the concept of trade-in, you may have some questions in mind. In this article, we’ll answer some of the most commonly asked questions about Samsung’s trade-in program.

What is Samsung’s Trade-In Program?

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Samsung’s trade-in program is a service that allows customers to exchange their old Samsung devices for a discount on a new one. The program accepts a wide range of devices, including smartphones, tablets, wearables, and accessories. The value of your old device depends on several factors, such as its condition, model, and age. Once you trade-in your old device, you’ll receive a discount code that you can use to purchase a new device from Samsung’s website or retail stores.

Who is Eligible for Samsung’s Trade-In Program?

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Samsung’s trade-in program is available to anyone who owns a Samsung device and wants to upgrade to a new one. However, there are some eligibility criteria that you need to meet. Firstly, your device must be in good condition and free from cracks, water damage, and other physical damages. Secondly, your device must be fully functional, with no software or hardware issues. Lastly, your device must be unlocked and not tied to any carrier or contract. If your device meets these criteria, you can trade it in for a discount on a new Samsung device.

How Much Can You Save with Samsung’s Trade-In Program?

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The amount of discount you receive depends on the device you’re trading in and the new device you’re purchasing. Typically, Samsung offers up to $550 off on the latest flagship smartphones when you trade-in an eligible device. However, the exact value of your trade-in credit may vary depending on the condition and model of your old device. Samsung also offers special trade-in promotions from time to time, so be sure to check their website regularly to find out about the latest deals.

How Can You Participate in Samsung’s Trade-In Program?

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Participating in Samsung’s trade-in program is simple and straightforward. Firstly, you need to visit Samsung’s website and select the new device you want to purchase. Secondly, you need to answer a few questions about your old device, such as its model, condition, and carrier. Thirdly, you need to ship your old device to Samsung using a pre-paid shipping label provided by them. Once they receive your device and verify its condition, they’ll issue a discount code that you can use to purchase your new device.

Can You Trade-In Non-Samsung Devices?

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No, Samsung’s trade-in program only accepts Samsung devices. If you own a non-Samsung device, you can try checking their website for other promotions or discounts.

What Happens to Your Old Device?

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Once you trade-in your old device, Samsung will refurbish it and resell it as a refurbished device. This is an eco-friendly way of disposing of your old device while also reducing electronic waste.

Is Samsung’s Trade-In Program Safe?

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Yes, Samsung’s trade-in program is safe and secure. They use industry-standard encryption and security protocols to protect your personal information and ensure the safe transfer of your old device. However, it’s always a good idea to erase all your personal data from your old device before shipping it to Samsung.


Trade-in programs can be a great way to save money while upgrading your device. Samsung’s trade-in program offers a convenient and reliable way to exchange your old Samsung device for a discount on a new one. By following the guidelines and eligibility criteria, you can participate in their trade-in program and enjoy significant savings on the latest Samsung devices.

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